| REGISTRATION AND SECURITY ISSUES |
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| Q: |
How do I register for Promedent? How much does it cost?
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| A: |
There is a one-time $150, plus GST/HST (as applicable by province), fee for registering. The fee for each claim submission is $50 plus GST/HST (as applicable by province) if done online, through the Internet, and via the EFT process. An additional $30 plus GST/HST (as applicable by province) charge will be applied for each manual form submission. The employee pays nothing.
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| Q: |
Is there a fee for adding and deleting employees?
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| A: |
There are no fees for adding or deleting employees if done on-line, through the internet.
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| Q: |
Do I share the responsibility for the security of my employee(s) medical & dental records? If so, what is my responsibility? (i.e. protecting password & logon info)
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| A: |
When a claim is made, the employee will give the employer the original medical and dental receipts to support the employee's claim. The employer retains this information in case they are requested during an audit. In addition, since the employer has the right to adjust any claims, the employer will have access to override the employee's claim. The employer does not have access to the employee's user id and password if the employer has provided the employee's email address at the registration stage. A new program is under construction that will allow employees to submit their receipts directly to Promedent rather than the employer for adjudication. The service will be available by request for an additional fee.
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| Q: |
What software and settings are needed to use the Promedent website?
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| A: |
A version 4 and higher browser is required. The browser must also be allowed to accept per session cookies. Per session cookies are automatically deleted once you close your browser or a specified amount of time has elapsed without activity.
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| Q: |
How do I know that my funds are safe with you?
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| A: |
All funds received are held "IN TRUST" until disbursed to your employee.
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| Q: |
Do you safeguard my personal information?
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| A: |
Promedent operates a secure website and adheres to a strict privacy policy.
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| Q: |
Can I change or delete previous claim submissions? If yes, how much time do I have to cancel or delete an earlier submission and is there a cost in doing so?
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| A: |
An employee's submissions can be changed up until the employer approves the claim. Once the claim is approved and under process, the cost to amend the claim is the standard administration charge (currently $50 plus GST/HST as applicable by province).
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