Employee

Q: Does Promedent keep me informed of employees' annual limits on spending?

When your employer increases your annual limit, it will be automatically be reflected on your employee data that you can access by logging into the employee section of the member site. You will also receive an email of any changes that your employer has approved.

Q: How often does an employee file a claim?

Promedent recommends that employees, who are not shareholders, file a claim twice a year (every 6 months).

Q: When will I be reimbursed?

Promedent recommends that employees, who are not shareholders, file a claim twice a year (every 6 months).

Q: What is the time limit to file a claim?

Employees must submit claim within 3 months of the businesses year-end.

Q: Does the employer share the responsibility for the security of an employee's medical & dental records? If so, what is my responsibility?

When a claim is made, the employee will give the employer the original medical and dental receipts to support the employee's claim. The employer retains this information in case they are requested during an audit. In addition, since the employer has the right to adjust any claims, the employer will have access to override the employees' claim.

Q: How long does the employer to hold employees' submitted receipts?

Under the Employment Standards Act, employment records must be retained for 7 years after the employment ends. We recommend that you do the same with these records.

Q: What if an employee doesn't want their employer to see medical receipts

Original receipts may be submitted in a sealed envelope with a general claim form. The envelope is only opened if required for audit purposes.

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